Return & Refund Policy

100-Day Return Policy

You have 100 days from the date you receive your item to request a return.

Return Conditions

✔ We accept both new and used items, as long as they are in good condition (no major damage, excessive wear, or missing parts)
✔ Our returns team will quickly review your item to ensure it meets the return criteria.
✔ You may be asked to share a photo or video for verification.

📦 Return shipping is FREE! We cover all return shipping costs.

Damaged or Defective Items?

If your item arrives damaged in transit or defective, you will receive an immediate refund or replacement—no need for inspection.

How to Start a Return

📧 Email us at hello@cartabx.com to request a return.
📦 Once approved, we’ll send you a return shipping label and instructions.
⚠ Do not send items back without approval—they won’t be accepted.

Please email us if anything is unclear to you!

Exchanges

To exchange an item, simply return the unwanted item first. Once your return is approved, place a new order for the replacement. This is the fastest way to get what you need

Refunds

✔ Refunds are processed within 1-3 business days after we receive your returned item.
✔ The refund will be issued to your original payment method.
✔ If you haven’t received your refund after 3 business days, contact us at hello@cartabx.com.